Who is the programme for?
Identify the members, employees, customers or providers who need access, and the organisation responsible for the programme.
Which services matter?
Prioritise assistance, provider coordination, workforce visibility or rewards. Define the problem each service should address.
How should people access support?
Consider app access, client branding and the communication channels your audience already uses.
What does delivery look like?
Discuss provider networks, workflows, service availability, commercial terms and escalation requirements.
What needs to be measured?
Define the utilisation, case progress and service-level information your operational team needs.
What information is necessary?
Agree data flows, access permissions and integration requirements before implementation. Avoid sharing sensitive records during an initial business enquiry.
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