Mobile access
Client-branded apps guide users and service providers through the products and workflows selected for their programme.
Technology platform
The connection between
your people and your operations.
A cloud-based platform for mobile access, provider coordination, case management and real-time reporting.
The service lifecycle
One connected operational workflow.
- 01
Request
A member or team initiates a service request.
- 02
Coordinate
The case is routed and a suitable provider is allocated.
- 03
Track
Operations teams follow activity and service progress.
- 04
Review
Case records and reporting support follow-through.
Dispatch & case management
Allocate service providers on demand and follow cases through a central incident-management system.
Communication
Coordinate communication through SMS, WhatsApp and email, with client and broker portals supporting reporting.
Operational visibility
Follow network activity, events and service progress in real time.
Reporting & review
Review utilisation, SLA adherence, case timelines and financial reporting. Case ratings support service review.
Integration approach
The platform is designed to interact with client systems. Integration scope, data flows and technical requirements are agreed during solution design.
Built around your organisation
Your workflows.
Your service priorities.
MobiMed configures product options and mobile workflows around the corporate client’s needs. Start with the services, users and reporting requirements that matter to your organisation.
Discuss your requirementsLet’s talk about your organisation